Frequently Asked Questions
(Procedures & services may vary at Park ‘N Fly Network affiliate locations)
How do I find out details regarding locations and services for specific lots?
Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on “Locations” and selecting a specific lot.
How do I contact my local Park ‘N Fly lot?
Click here for a local contact list for our Park ‘N Fly owned or operated facilities Location Phone List click on “Locations” on the home page of our website and select a specific lot.
Prepaid Reservation QuestionsOnce I have made a reservation, how do I enter and exit the lot?
- The easiest way to enter and exit, if you have a Frequent Parker Club card, is to attach the account number to your reservation. You will then be able to enter and exit through the automatic columns by entering your Frequent Parker Club Card. You can also do that if you have a credit card "linked" to your Frequent Parker Club account.
- If you have made a reservation and do not have a Frequent Parker Club account, you will pull a ticket from the entry column when you enter and then exit through the cashier booth, giving the cashier your name so they can find your reservation in our system.
- If you do not have a Frequent Parker Club card and no reservation, you can pull a ticket to enter and when you exit, insert the ticket into the automatic gate column and then insert a credit card for payment when prompted.
- Please note that if you have redeemed free days for your stay, you'll need to take a ticket to enter and see the cashier and present your redemption voucher when you exit.
The only time you need to bring a copy of your voucher is if you have reserved by redeeming Free Days from the Frequent Parker Club or through a third party, such as Expedia or iSeats. Otherwise you do not need to bring your reservation voucher. If you have a Frequent Parker Club card account # attached to your reservation or a credit card number linked to your Frequent Parker Club card, you will then be able to enter and exit through the automatic columns by inserting your Frequent Parker Club card. If you have made a reservation and do not have a Frequent Parker Club account, you will put a ticket from the entry column when you enter and then exit through the cashier booth. The cashier will be able to find your reservation using your name.
You can modify or cancel up to a minute before the start time of your reservation. Your confirmation is located on both your Confirmation Voucher Page and your E-mail Confirmation. Modifications and cancellations can be made up to 1-minute in advance. To modify a reservation please call 1-800-325-4863. Cancellations can be made on our website prior to the start of your reservation. All cancellations are subject to a fee of $3 to which your on-line reservation fee is applied. Reservations cannot be modified or cancelled after the scheduled reservation time.
No refund will be issued for unused days. You can modify or cancel your reservation up to a minute before the start time of your reservation. You will need to provide your first and last name exactly as entered on your booking and your Reservation Confirmation Number from your confirmation e-mail.To modify a reservation please call 1-800-325-4863. All cancellations are subject to a fee of $3 to which your on-line reservation fee is applied. Reservations cannot be modified or cancelled after the scheduled reservation time.
If you enter the parking lot with a Frequent Parker Club Card that is attached to your reservation or have a credit card linked to your FPC account, the credit card you used for your reseration or the one linked your account will be charged for any additional hours or days that you have not paid for at the time of booking. If you pulled a ticket and dont't have a credit card "linked" to your Frequent Parker Club account, give the cashier your ticket and name and you will be charged for any additional hours or days that you have not paid for at the time of booking.
If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over times the hourly rate would exceed the daily rate, you are charged the daily rate.
No, your booking is confirmed with Park ’N Fly and the facility at the time of purchase, and you will receive a confirmation e-mail.
You receive your confirmation two ways. At the end of the booking process a confirmation screen will display showing your booking details that you may print. You will also receive an e-mail confirmation within 24 hours.
Your confirmation will be sent to the e-mail address provided. However, if you do not want to enter your e-mail address you can call our Call Center at 1-800-325-4863 and one of our representatives will be happy to complete your booking. They can fax or mail your confirmation.
Yes, you can call our Reservation Center at 1-800-325-4863 and one of our representatives will be happy to complete your booking. They can fax or send your confirmation via USPS. Also, free email addresses can be obtained from Yahoo! at http://mail.yahoo.com or Google at https://accounts.google.com.
You can purchase up to 99 days at a time. If your stay is extended beyond 99 days, you may make multiple reservations to cover your stay, or you can pay for any additional days when you exit the facility. As indicated below, if you will be parking for over thirty day, please notify the lot staff when you arrive.
No, however if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abondoned. Vechicles parked for over thirty days without notifying lot management may be towed at the owner's expense.
Your credit card is charged in full at the time that you make your reservation.
With just one click, you can sign in securely to the Park ’N Fly website and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.
You can call our Reservation Center at 1-800-325-4863 and one of our representatives will be happy to complete your booking.
This occasionally happens when a customer exits with a credit card when they also had a pre-paid reservation. To arrange a refund, please contact our customer service department as email@example.com
If you provide your parking details to the customer service representative Park@pnf.com it will usually take seven business days depending on the processing time of your credit card provider.
This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is true of all credit card refunds (Not just Park 'N Fly.)
All major credit cards are accepted when booking on-line. We cannot accept cash or a check.
No, the rate you have secured when making your booking does not allow you to use a coupon. Coupons & discounts can only be used when you drive up without a reservation.
Each parking facility has a limited number of reserved parking spaces. When these are sold out it is removed from the available choices for reservations.
You do not need your confirmation voucher to park unless you redeemed Free Days for your reservation. However, if you want another copy of your confirmation, you can check your e-mail for the e-mail you were sent when you completed your booking and print it out. Or you can call our Reservation Center at 1-800-325-4863 and one of our representatives will be happy to find your booking and send it to you.
You do not need your confirmation voucher to park unless you redeemed Free Days for your reservation. However, if you want another copy of your confirmation, you can check your e-mail for the e-mail confirmation you were sent when you completed your booking. Or you can call our Reservation Center at 1-800-325-4863 and one of our representatives will be happy to fax or send it to you via e-mail, fax, or US mail.
Frequent Parker Club QuestionsHow do I become a Frequent Parker Club member?
Bigger and better things are happening at Park ‘N Fly! If you’d like to be first in line when we unveil our new and improved loyalty program, sign up on our website!
Not at this time. Please redeem your free parking days by signing in to pnf.com, logging into your account, redeeming for your stay, and printing your redemption voucher prior to arriving at the facility. Be sure to take your redemption voucher with you to present to the cashier at exit.
Please note that points for free days can only be redeemed online, and NOT at the facility. Prior to your trip, login to your account at www.pnf.com and create your redemption voucher following these easy steps:
From the Home Page you can either:
- Click Frequent Parker Club > Manage My Account
Click Reserve Parking
- Select the parking facility you wish to use.
- Enter your Dates & Times of Travel
- Select parking type.
- If you have sufficient free days available the system will give you the opportunity to redeem them for the current reservation. If you do not have sufficient free days this whole reservation but do want to redeem the free days you have, you'll either need to
a).Create a reservation equal to the amount of free days you have available and then complete a separate reservation for the remaining period using a credit card. You will need to print the redemption voucher and bring it with you to the lot.
b) Redeem for the Free Days you have available, print the Redemption Voucher and bring it with you to the lot. Give it to the cashier on exit and pay any remaining balance due. You should pull a ticket on entry.
Please note that credits for free days can still only be redeemed online and not at the facility however there are future enhancements to Frequent Parker Club functionality planned including being able to book redemptions and reservations at the same time. Also, you cannot redeem days retroactively (for previous stays or while you are on a trip)
For every 8 days of paid parking a free day is awarded to your account (1 credit for each day stayed).
Yes. Once your free parking request has been processed on-line, you have made a reservation and your parking is guaranteed. Tell the gate attendant your name and that you have a reservation. They will be able to verify your reservation and you will be able to enter.
If you have an account and you do not have your Frequent Parker Club Card yet, you may redeem your free days by logging into your account at pnf.com. If you do not have a Frequent Parker Club account, you must enroll in the club either online or by obtaining a Frequent Parker Club Card at the parking lot upon exit. Remember also that redemptions do not accrue Frequent Parker Club credits.
We're sorry, but at this time, unused days cannot be credited back to your account.
Yes. Login to your account and enter your receipt information. Your days will be automatically added to your account.
All company-owned or operated lots participate in the Frequent Parker Club program, except Baltimore which has its’ own frequent parker program, and our Affiliate lots which may or may not have their own frequent parker programs.
Since your credit card is linked to your Frequent Parker Club account, please use your Park 'N Fly Frequent Parker Club card to enter and exit the facility. There is no need to present your credit card. You can also enter credit card information when you make a reservation and your Frequent Parker Club account will be "attached" to the reservation so you can use the Frequent Parker Club card as a "Gate Key" to enter and exit through the automated gates and get points for your stays.
Yes. We will award you days for this stay. You will not lose the credit you have already earned. Email customer service at firstname.lastname@example.org or fax 404-264-1115 Attention: Frequent Parker Club Department
The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders for the email or call 1-800-404-7275.
Login to your account. Click on "Manage Profile." Enter your new password in the "New Password" field. Confirm it in the "Confirm New Password" field. Click the "Update" button.
Contact our Customer Service Department at Park@pnf.com and we will issue you a new card or you can request it at our website under Frequent Parker Club. Your lost or stolen card will be deactivated.
Yes, all of your account information, including paid days and credit card information will be tied to your new card and your previous card will be deactivated. However the new card will have a new member number.
At this time, only one card can be issued per account (email address).
Not at this time. Currently Senior Citizen Discounts are not available with on-line reservations. AAA discounts are available on on-line reservations made at the AAA website or our Reservation Call Center as well as with non-reserved parking at the lot.
All unused points will expire two years after the last time you exited any Park 'N Fly facility. Any points awarded for parking stays after that will still be placed in your account.
The Frequent Parker Club program is only available at Park ‘N Fly lots, not Park ‘N Fly Network affiliates. However some affiliates may offer their own frequent parker program. Inquire at the local lot.
Either e-mail us at Park@pnf.com, enter your request on the Contact Us on our website, or call 1-800-404-7275.
General QuestionsDo your Atlanta locations provide transportation to the International Terminal?
Park 'N Fly Plus shuttles do transport to the International Terminal at Hartsfield-Jackson. Park 'N Fly Atlanta and Park 'N Go are unable to offer that service. Please inform the greeter or driver when you arrive at the lot that you will are traveling to the International Terminal and allow additional time (30 minutes) due to the distance to this terminal. We drop off at the top level of the terminal. You will be given a card with a number to call after receiving your luggage when you return. Inform the operator that you need to be picked up at the International Terminal and then wait at Hotel/Shared Ride Shuttles Green 4.
We provide service to the cruise terminals in Fort Lauderdale and San Diego. We currently do not serve the Port in any other locations.
- To obtain shuttle service to the cruise terminal, the parking must be made for the Port Everglades location (FTL). The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
- For Airport parking, the Ft. Lauderdale location (FLL) must be selected.
- All San Diego locations do offer shuttle service to the port for the cruise lines and the Amtrak station
As a benefit to our disabled customers who need accommodation, our policy is to provide Free Valet Parking, taking them to the terminal in their vehicle and, upon return, picking them up in it. They should be instructed to phone ahead when they return so we can send an employee to pick them up in their vehicle
- Shuttle service is provided to both terminals in MSP, Saint Paul International Terminal and Humphrey Terminal.• Customers must inform the shuttle bus driver that they need to be dropped off at the Humphrey Terminal
There are 3 Park 'N Fly locations in Atlanta –Park 'N Fly, Park 'N Fly Plus, & Park 'N Go
- The locations are in different areas in the city; therefore, the rate reflects upon how far they are away from the airport
- Park ‘N Fly is 1.5 miles away
- Park 'N Fly Plus is 3 miles away
- Park 'N Go is 3.9 miles away
- The 3 PNF locations offer the same basic shuttle service, however Park ‘N Fly Plus offers additional services, including Delta check-in, Valet Parking, Car Wash, Jiffy Lube and Pet Paradise at additional cost as detailed on our website
- The 3 PNF locations use different names to help the customer distinguish at which location they park
This depends on local capacity, Contact your local lot for details.
- PNF gladly accepts over sized cars, RV’s, and trucks, etc.
- Customers will be charged for each space that the vehicle occupies.
- Customers can reserve one space online or over the phone and pay for additional spaces at time of exiting the facility.
- Some lots do have available long-term RV and Boat storage rates
- It is best to contact the local lot to verify space availability and policy at a specific time
Click here for a local contact list for our Park ‘N Fly facilities: Location Phone List
- Park ‘N Fly is not associated with the company operating as Park ‘N Fly in Canada.
- For reservations in Canada, please contact the www.Parknfly.ca website