Frequently Asked Questions
(Procedures & services may vary at Park ‘N Fly Network partner locations)
How do I find out details regarding locations and services for specific lots?
Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on “Locations” and selecting a specific lot.
How do I cancel my reservation?
To Cancel: Please click this link https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used. Click on "Find Reservation"
Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. All cancellations may be subject to a fee plus taxes where applicable. Example of Confirmation #: ABCD9
How do I modify my reservation?
To modify, please make a new reservation and fill out the form below. Please include the confirmation # of the reservation you want cancelled.
I was charged twice after exiting the parking facility. How do I get a refund?
If you made a reservation and paid again while exiting our facility, please fill out the form below including a clear picture of the receipt.
The reservation is the agreed charge. The second charge will be refunded.
*To guarantee this does not happen again, please print your confirmation voucher and show upon exiting*
Prepaid Multiple Reservations
If you accidentally made multiple reservations, please fill out the form below.
*Please exclude the confirmation # of the reservation you want to keep*
Example of Confirmation #: ABCD9
How to receive credit for my past stay(s)
If you did not receive credit for a past stay, please fill out the form below.
*Please attach a clear and visible scan or picture of the receipt
Lost or Never Received Confirmation
If you booked a reservation online and received an error message or did not receive the email confirmation, please fill out the form below.
Costco Coupon Not Redeemed
If you received an error while reserving with Costco vouchers, please use the form below. Please include all Costco coupon codes you were trying to use.
Corporate Advantage Program (CAP)
Good news! If you work for a company that is a part of our Corporate Advantage Program, you are eligible for even greater rates and rewards.
If you want to enroll in our CAP program, please visit https://www.pnf.com/corporate-advantage-program.
What if my company already participates?
If you currently have a Frequent Parker membership and you work for a company that participates in our CAP program, we can convert your Frequent Parker account into the CAP program. Please read below for instructions.
*For verification purposes, please use your work email*
Using your work email address, email email@example.com with the subject “Convert to CAP”, please provide:
Current email address:
Company you work for:
Work Email address:
Can I link my AAA card, AARP Discount or Military Discount to my Frequent Parker Program card so that I can use the EzXit™?
AAA members are eligible for a discount which may vary depending on their home club.
For drive-up, you must present a valid magnetic stripe card to receive discount which cannot be combined with any other discount. Expired cards are not accepted. If a card is not able to be read, the cashier must have the customer sign the parking ticket and add the AAA number to the ticket. No other discount can be used with the AAA discount.
For online Reservations, AAA members can also add their AAA membership number (with the expiration date) to their profile and then receive the discount when you make reservations. You will get an option in the discounts screen to choose AAA or tier or CAP discount if applicable, whichever they prefer.
- AARP members are now able to receive a 10% discount by entering a valid AARP Membership number in your online account profile. Each time you make a reservation you will be prompted to select the discount for which you are eligible, and would like to apply to that reservation.
- AARP members may instead receive a 10% discount off of the posted daily drive-up rate when exiting.
Note: In order to apply the AARP discount to a reservation, you must have an account. It cannot be applied to a guest reservation.
Park ‘N Fly offers a 15% discount for members of the Frequent Parker program who are current or former military service members. To receive the discount, Frequent Parker Members simply verify their military status when you activate your Frequent Parker card online. After successfully verifying, your military status will be added to your profile, and the discount will be automatically applied each time you make an online reservation.
To receive the military discount, you must get verified first. Please visit pnf.com/frequent-parker-program/
For drive up, current or former military service members are also able to show a valid Military ID at the lot when at drive-up to receive the 15% discount.
I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?
No refund will be issued for unused days.
Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. All cancellations may be subject to a fee plus taxes where applicable. Example of Confirmation #: ABCD9
To Modify: Please make another reservation and contact us at firstname.lastname@example.org for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
To Cancel: Please go to https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used.
I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?
Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?
When should I expect to receive my refund?
I have made my booking and want to use a coupon when I return from my trip. Is this possible?
Certain coupons and discounts can only be applied during the reservation process.
To re-book with online coupons and discounts: Please make another reservation and contact us at email@example.com for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
*Please read the disclaimer for exact details for each promotions, discount, and coupons as they are designated for online or drive up only.
Is my credit card information secure?
For how many days can I make my booking?
Is there a maximum number of days I can stay?
When will I receive my confirmation?
You will receive your confirmation in two ways:
1. At the end of the booking process, you can print the confirmation screen displaying your booking details.
2. You will also receive an email confirmation within 24 hours.
*If you did not receive your email confirmation, please check your junk/spam folder*
I am disabled. Will you be able to accommodate my needs?
Park ‘N Fly is committed to providing exceptional customer service to all of our guests and we comply with all Federal, State and local ADA guidelines by providing accessible service. To this end, all customers requiring accessible service between our facility and the airport have three options: (1) with 24 hours’ notice from you, Park ‘N Fly will arrange for accessible transportation, at our cost, with our outside contracted service; (2) if it is not possible to provide 24hours’ notice, Park ‘N Fly will obtain an accessible taxi /rideshare vehicle to take you, at our cost, from our facility to the airport within 1 hour of your request; or (3) Park ‘N Fly will provide a valet service where a member of Park ‘N Fly’s staff will drive you in your own vehicle to the airport, park your vehicle at the Park ‘N Fly facility, and then meet you at the airport with your vehicle upon your return. To learn more, please contact your local Park ‘N Fly location and ask to speak with the manager.
If I park at an affiliate location, can I receive credit for my stay?
Will my award days expire?
How do I change my password?
I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?
How do I use my card?
I linked my credit card to my account. When I use my credit card to exit the facility, my days are not added to my account. Why?
Will I receive a new loyalty card if I earned a different tier status based on 2016?
Do all Park ‘N Fly lots participate in the Frequent Parker Program?
When will I receive my award days earned in 2016?
Do your Atlanta locations provide transportation to the International Terminal?
What Park 'N Fly facilities serve the local Ports?
We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.
- To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL). The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
- For Airport parking, the Ft. Lauderdale location (FLL) must be selected.
- All San Diego locations do offer shuttle service to the Port for the cruise lines and the Amtrak station
Once I made a reservation, how do I enter and exit the lot?
The easiest way to enter and exit, if you have a Frequent Parker Program card, is to attach the account number to your reservation. You will then be able to enter and exit through the automatic columns by entering your Frequent Parker Program Card. You can also do that if you have a credit card "linked" to your Frequent Parker Program account
If you have made a reservation and do not have a Frequent Parker Program account, you will pull a ticket from the entry column when you enter and then exit through the cashier booth, giving the cashier your name so they can find your reservation in our system.
If you do not have a Frequent Parker Program card and no reservation, you can pull a ticket to enter. When you exit, insert the ticket into the automatic gate column and then insert a credit card for payment when prompted.
Please note that if you have redeemed free days for your stay, you'll need to take a ticket to enter and see the cashier to present your redemption voucher when you exit.