Frequently Asked Questions
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(Procedures & services may vary at Park ‘N Fly Network partner locations)
How do I find out details regarding locations and services for specific lots?
Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on “Locations” and selecting a specific lot.
How do I change my password?
***Please note: If password was reset on the app, please check your password reset email from your phone***
To reset your password:
1. Click on "Sign In"
2. Click on "Forgot your Password?"
3. Type your login email and click on "Send Temporary Password". Please do not close this box and wait for your email.
4. Enter the 6 digit verification code below and click on "Log In"
5. You will be prompted to create a new password. Please follow the restrictions guideline.
Password should be at least 8 characters long
Contain at least one capital letter
Contain at least one number and one of the following [email protected]!#*+
*If you meet the requirements above but still not able to change your password, please try a different web browser.*
6. Hit "Continue" to log in to your account.
Frequent Parker Membership Card
Park ‘N Fly is excited to announce the release of our mobile app available for download on Apple® and Android™ devices. There is no longer a need for physical card.
With this latest update, you will be able to:
- Make a parking reservation
- Scan your mobile device at all entrances and exits
- Access information on features and all facility locations
- Enroll in Frequent Parker Program
- Redeem award days
- Apply discounts
- Track status
Our new app is available nationwide. Download it today!
If you are unable to download the app, please follow the steps below to download your membership card.
1. Under your name (Top Right), please click on "Your Account"
2. Scroll down and click on the link "Download Frequent Parker Card". (Bottom Right)
3. Once downloaded, please save a copy on your mobile device or print and take with you to the lot.
Why do I need my Frequent Parker Membership card?
As a Frequent Parker Program Member, you will be eligible to earn one free award day of parking for every seven paid days and can earn additional benefits based on qualifying tier level! For more info, please click here: https://www.pnf.com/frequent-parker-program
For additional questions, please email us at [email protected]
How do I use my App to enter and exit?
How do I use my Park 'N Fly App?
For drive up (no reservation): Simply login and click on the loyalty icon
On entry: Scan your membership QR code from your app and a virtual ticket will be generated. (No need to push for a paper ticket)
On exit: Scan your membership QR code on any exit kiosks and simply follow directions on the kiosk screen.
On entry: Scan your membership QR code or Reservation Confirmation QR code and a virtual ticket will be generated. (No need to push for a paper ticket)
On exit: Scan your membership QR code or Reservation Confirmation QR code and exit.
For additional questions, please email us at [email protected]
Do all Park ‘N Fly lots participate in the Frequent Parker Program?
How Do I get Preferred Parking?
If you've reached GOLD or PLATINUM status and your local Park 'N Fly facility has Preferred parking, you will need a car window decal. If you need a new or updated decal, please email us at [email protected] or submit the form below.
How do I cancel my reservation?
To Cancel: Please click this link https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used. Click on "Find Reservation"
Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. Full refund will be issued including the booking fee. Example of Confirmation #: ABCD9
How do I modify my reservation?
If your travel plans have changed or the wrong info was entered for your reservation, please make a new reservation and cancel your original reservation. Full refund will be issued including the booking fee for any cancellation before the start of the reservation time. To cancel please click here and enter your confirmation number along with the first and last name used for your reservation.
If for any reason, if you are not able to cancel using the method above, please use the form submission below:
To modify, please make a new reservation and fill out the form below. Please include the confirmation # of the reservation you want cancelled.
I was charged twice after exiting the parking facility. How do I get a refund?
If you made a reservation and paid again while exiting our facility, please fill out the form below including a clear picture of the receipt.
The reservation is the agreed charge. The second charge will be refunded.
*To guarantee this does not happen again, please print your confirmation voucher and show upon exiting*
Prepaid Multiple Reservations
If you accidentally made multiple reservations, please fill out the form below.
*Please exclude the confirmation # of the reservation you want to keep*
Example of Confirmation #: ABCD9
How to receive credit for my past stay(s)
If you did not receive credit for a past stay, please fill out the form below.
*Please attach a clear and visible scan or picture of the receipt
Lost or Never Received Confirmation
If you booked a reservation online and received an error message or did not receive the email confirmation, please fill out the form below.
I have made my booking and want to use a coupon when I return from my trip. Is this possible?
Certain coupons and discounts can only be applied during the reservation process.
To re-book with online coupons and discounts: Please make another reservation and contact us at [email protected] for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
*Please read the disclaimer for exact details for each promotions, discount, and coupons as they are designated for online or drive up only. Peak rates may apply.
Costco Coupon Not Redeemed
If you received an error while reserving with Costco vouchers, please use the form below. Please include all Costco coupon codes you were trying to use.
Corporate Advantage Program (CAP)
Good news! If you work for a company that is a part of our Corporate Advantage Program, you are eligible for even greater rates and rewards.
If you want to enroll in our CAP program, please visit https://www.pnf.com/corporate-advantage-program.
What if my company already participates?
If you currently have a Frequent Parker membership and you work for a company that participates in our CAP program, we can convert your Frequent Parker account into the CAP program. Please read below for instructions.
*For verification purposes, please use your work email*
Using your work email address, email [email protected] with the subject “Convert to CAP”, please provide:
Current email address:
Company you work for:
Work Email address:
Will my award days expire?
Award Day Calculation
If you believe your accumulation of Award/Bonus Days are incorrect, please use the form below. We may need additional information regarding your past stays.
Does the Monthly Pass Earn Qualified Stay Days or Award Days?
The purchase and use of the monthly pass has no association of the Frequent Parker Program. If you are a Frequent Parker member and purchase/use this pass, you will not be eligible to earn Qualified Stay Days, Award Days, Tier Status Changes, Free Days, Bonus Days, or apply any tier discounts.
To learn more about the Monthly Pass, please visit:
I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?
No refund will be issued for unused days.
Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. No refunds will be issued for any unused parking including early returns. Example of Confirmation #: ABCD9
To Modify: Please make another reservation and contact us at [email protected] for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
To Cancel: Please go to https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used.
I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?
Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?
When should I expect to receive my refund?
Is my credit card information secure?
I am disabled. Will you be able to accommodate my needs?
Park ‘N Fly is committed to providing exceptional customer service to all of our guests and we comply with all Federal, State and local ADA guidelines by providing accessible service. To this end, all customers requiring accessible service between our facility and the airport have three options: (1) with 24 hours’ notice from you, Park ‘N Fly will arrange for accessible transportation, at our cost, with our outside contracted service; (2) if it is not possible to provide 24hours’ notice, Park ‘N Fly will obtain an accessible taxi /rideshare vehicle to take you, at our cost, from our facility to the airport within 1 hour of your request; or (3) Park ‘N Fly will provide a valet service where a member of Park ‘N Fly’s staff will drive you in your own vehicle to the airport, park your vehicle at the Park ‘N Fly facility, and then meet you at the airport with your vehicle upon your return. To learn more, please contact your local Park ‘N Fly location and ask to speak with the manager.
I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?
What Park 'N Fly facilities serve the local Ports?
We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.
- To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL). The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
- For Airport parking, the Ft. Lauderdale location (FLL) must be selected.
- All San Diego locations do offer shuttle service to the Port for the cruise lines and the Amtrak station