Frequently Asked Questions
(Procedures & services may vary at Park ‘N Fly Network partner locations)
How do I find out details regarding locations and services for specific lots?
Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on “Locations” and selecting a specific lot.
Do all Park ‘N Fly lots participate in the Frequent Parker Program?
How do I cancel my reservation?
To Cancel: Please click this link https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used. Click on "Find Reservation"
Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. Example of Confirmation #: ABCD9
How do I modify my reservation?
To modify, please make a new reservation and fill out the form below. Please include the confirmation # of the reservation you want cancelled.
I was charged twice after exiting the parking facility. How do I get a refund?
If you made a reservation and paid again while exiting our facility, please fill out the form below including a clear picture of the receipt.
The reservation is the agreed charge. The second charge will be refunded.
*To guarantee this does not happen again, please print your confirmation voucher and show upon exiting*
Prepaid Multiple Reservations
If you accidentally made multiple reservations, please fill out the form below.
*Please exclude the confirmation # of the reservation you want to keep*
Example of Confirmation #: ABCD9
How to receive credit for my past stay(s)
If you did not receive credit for a past stay, please fill out the form below.
*Please attach a clear and visible scan or picture of the receipt
When will I receive my confirmation?
You will receive your confirmation in two ways:
1. At the end of the booking process, you can print the confirmation screen displaying your booking details.
2. You will also receive an email confirmation within 24 hours.
*If you did not receive your email confirmation, please check your junk/spam folder*
Lost or Never Received Confirmation
If you booked a reservation online and received an error message or did not receive the email confirmation, please fill out the form below.
I have made my booking and want to use a coupon when I return from my trip. Is this possible?
Certain coupons and discounts can only be applied during the reservation process.
To re-book with online coupons and discounts: Please make another reservation and contact us at email@example.com for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
*Please read the disclaimer for exact details for each promotions, discount, and coupons as they are designated for online or drive up only. Peak rates may apply.
Costco Coupon Not Redeemed
If you received an error while reserving with Costco vouchers, please use the form below. Please include all Costco coupon codes you were trying to use.
Corporate Advantage Program (CAP)
Good news! If you work for a company that is a part of our Corporate Advantage Program, you are eligible for even greater rates and rewards.
If you want to enroll in our CAP program, please visit https://www.pnf.com/corporate-advantage-program.
What if my company already participates?
If you currently have a Frequent Parker membership and you work for a company that participates in our CAP program, we can convert your Frequent Parker account into the CAP program. Please read below for instructions.
*For verification purposes, please use your work email*
Using your work email address, email firstname.lastname@example.org with the subject “Convert to CAP”, please provide:
Current email address:
Company you work for:
Work Email address:
Will my award days expire?
Award Day Calculation
If you believe your accumulation of Award/Bonus Days are incorrect, please use the form below. We may need additional information regarding your past stays.
I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?
No refund will be issued for unused days.
Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. Example of Confirmation #: ABCD9
To Modify: Please make another reservation and contact us at email@example.com for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
To Cancel: Please go to https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used.
I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?
Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?
When should I expect to receive my refund?
Is my credit card information secure?
I am disabled. Will you be able to accommodate my needs?
Park ‘N Fly is committed to providing exceptional customer service to all of our guests and we comply with all Federal, State and local ADA guidelines by providing accessible service. To this end, all customers requiring accessible service between our facility and the airport have three options: (1) with 24 hours’ notice from you, Park ‘N Fly will arrange for accessible transportation, at our cost, with our outside contracted service; (2) if it is not possible to provide 24hours’ notice, Park ‘N Fly will obtain an accessible taxi /rideshare vehicle to take you, at our cost, from our facility to the airport within 1 hour of your request; or (3) Park ‘N Fly will provide a valet service where a member of Park ‘N Fly’s staff will drive you in your own vehicle to the airport, park your vehicle at the Park ‘N Fly facility, and then meet you at the airport with your vehicle upon your return. To learn more, please contact your local Park ‘N Fly location and ask to speak with the manager.
I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?
What Park 'N Fly facilities serve the local Ports?
We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.
- To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL). The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
- For Airport parking, the Ft. Lauderdale location (FLL) must be selected.
- All San Diego locations do offer shuttle service to the Port for the cruise lines and the Amtrak station