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Frequently Asked Questions

COVID-19 Updates

Due to Coronavirus concerns, response times to phone and email inquires may be longer than usual. We appreciate your patience as we navigate through this unprecedented time together.

As many of you continue to travel for business or leisure we wanted to take this time to assure you that Park ‘N Fly is putting the safety of our customers and employees as a top priority during the recent events of COVID-19.

Park ‘N Fly is in constant contact with authorities at every airport where we provide parking and diligently following their safety recommendations. We have also established a strict company-wide disinfection protocol that has been implemented at each and every one of our facilities. Among the steps we are taking:

  • Our drivers and staff are wiping down the handrails and seats on every shuttle between each customer pick-up.
  • Shuttle Drivers are using hand sanitizer between customer pick-up.
  • Hand Sanitizer is available for customer use on every shuttle.
  • Cashiers are using hand sanitizer or washing their hands between every customer transaction.
  • All parking facilities are no longer accepting cash as a payment type.

Sincerely,

The Park ‘N Fly Operations Team

 

Please note: Effective immediately LAX, San Diego, Ontario and New Orleans parking locations are permanently closed.

 

Please note: Effective immediately our San Diego and New Orleans parking locations are premanently closed. Please email us at [email protected] for additional questions and or how to retrieve your vehicle.
Please note: Effective immediately our San Diego and New Orleans parking locations are premanently closed. Please email us at [email protected] for additional questions and or how to retrieve your vehicle.

All Park ‘N Fly locations are open 24/7 excluding:

Miami: 5:00 AM – 12:00 AM Midnight     

Contact: [email protected]

Additional Info:

Atlanta Plus is no longer offering direct Shuttle Service to the International Terminal at this time. Plane Train from Domestic to International is accessible at the airport.

Cleveland Pick-up Instructions: Effective August 31, 2021: Upon your return to CLE, please exit near Baggage Claim Door #1 and follow the Hotel/Parking Shuttle signage for pick-up.

Please allow extra time during your upcoming travel due to new COVID Safety protocols for all our locations. 

Travelers with Disabilities Contact Us

Travelers with Disabilities please contact us 

Do Park 'N Fly locations take cash?

Due to the ongoing COVID-19 pandemic and with the continued safety of our customers and employees in mind, as of April 27th, 2020 ALL Park 'N Fly locations are no longer accepting cash and are credit card only facilities.

How To Enter and Exit with Reservation

1. On entry, take ticket. On exit, scan ticket followed by reservation barcode.

  or

2. On entry, scan reservation barcode. On exit, scan reservation barcode.

 

If you're not able to scan your reservation on entry, please take a ticket. When exiting, please scan the ticket followed by the reservation to validate/zero out the cost. 

I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?

Your reservation will automatically extend until you exit the facility. You will be asked to pay the additional amount at time of check-out by inserting a valid credit card into the kiosk or pay with a cashier.

 

 


 

Cannot Reserve on Website

If you're unable to make a reservation online due to errors on our website, please close all open browsers and try again. 

How do I cancel my reservation?

To Cancel: Please click this link  https://www.pnf.com/manage-reservations and enter the confirmation number along with the exact first and last name used to create the reservation. Click on "Find Reservation". 

Click on "Cancel you reservation" link to cancel. 

Please email us at [email protected] if you need assistance. 

 Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. Full refund will be issued including the booking fee. Example of Confirmation #: ABCD9

How do I modify my reservation?

If your travel plans have changed or the wrong info was entered for your reservation, please make a new reservation and cancel your original reservation. Full refund will be issued including the booking fee for any cancellation before the start of the reservation time. To cancel please click here and enter your confirmation number along with the first and last name used for your reservation. 

If for any reason, if you are not able to cancel using the method above, please use the form submission below: 

To modify, please make a new reservation and fill out the form below. Please include the confirmation # of the reservation you want cancelled.

First and Last Name:

Email address used on reservations:

Reservation to cancel:(Confirmation #)


*Example of Confirmation #: ABCD9*

Comment:


Where can I purchase Gift Cards?

Please visit one of our partners, Kroger or Target.

I was charged twice after exiting the parking facility. How do I get a refund?

 If you made a reservation and paid again while exiting our facility, please fill out the form below including a clear picture of the receipt.

The reservation is the agreed charge. The second charge will be refunded.

*To guarantee this does not happen again, please print your confirmation voucher and show upon exiting* 

First and Last Name:

Frequent Parker Number (last six):

Reservation Number:

Receipt Number (Please attach a clear picture of your receipt):

First Six and Last 4 of Credit Card used at lot:

Phone Number:

E-mail:


Comment:


Prepaid Multiple Reservations

 If you accidentally made multiple reservations, please fill out the form below.

*Please exclude the confirmation # of the reservation you want to keep*

Example of Confirmation #: ABCD9

First and Last Name:

Confirmation Numbers (You want cancelled):

Phone Number:


Comment:


Frequent Parker Membership App

Our mobile app is available for download on Apple® and Android™ devices. There is no longer a need for physical card.

  • Make a parking reservation
  • Scan your mobile device at all entrances and exits
  • Access information on features and all facility locations
  • Enroll in Frequent Parker Program
  • Redeem award days
  • Apply discounts
  • Track status
  • Login required after app updates
  • Track your pickup Shuttle

Our new app is available nationwide. Download it today!

 Park 'N Fly Apple app         

If you are unable to download the app, please follow the steps below to download your membership card.

1. Under your name (Top Right), please click on "Your Account"

2. Scroll down and click on the link "Download Frequent Parker Card". (Bottom Right)

3. Once downloaded, please save a copy on your mobile device or print and take with you to the lot. 

Why do I need my Frequent Parker Membership card?

As a Frequent Parker Program Member, you will be eligible to earn one free award day of parking for every seven paid days and can earn additional benefits based on qualifying tier level! For more info, please click here: https://www.pnf.com/frequent-parker-program

For additional questions, please email us at [email protected]

Do all Park ‘N Fly lots participate in the Frequent Parker Program?

All company-owned or operated lots participate in the Frequent Parker Program. Network Affiliates are independent businesses and do not participate in the Park ‘N Fly program, but may have their own independent programs. Please inquire at the lot.

How to receive credit for my past stay(s)

 If you did not receive credit for a past stay, please fill out the form below.

*Please attach a clear and visible scan or picture of the receipt

First and Last Name:

Email address on account:

Last six digits of Frequent Parker:

Phone Number:


*Please attach a clear and visible scan or picture of the receipt*

Comment:


Lost or Never Received Confirmation

 If you booked a reservation online and received an error message or did not receive the email confirmation, please fill out the form below.

First and Last Name:

Email address used on reservation:

Phone Number:

Amount Charged:

Last 4 digits of Credit Card Used:


*If you booked a reservation and your confirmation has not been sent then we will resend the confirmation to you.*

Comment:


How Do I get Preferred Parking?

If you've reached GOLD or PLATINUM status and your local Park 'N Fly facility has Preferred parking, you will need a car window decal. If you need a new or updated decal, please email us at [email protected] or submit the form below.

Parking Lot Location:

Account Email Address:

Frequent Parker Number (Last six digits):


*The Frequent Parker Program is only available at Park ‘N Fly facilities. Our Network Affiliates does not participate in our program.*

Comment:


Costco Coupon Not Redeemed

If you received an error while reserving with Costco vouchers, please use the form below. Please include all Costco coupon codes you were trying to use.

First and Last Name:

Parking lot location:(Not redeemable for Affiliate facilities)

Date and Time of Travel:(EX: 1/1/17 9am - 1/5/17 10pm)

Phone Number:

Coupon Codes:


*Example of Coupon Code: 5601-xxxxxxxx*

Comment:


Corporate Advantage Program (CAP)

Good news! If you work for a company that is a part of our Corporate Advantage Program, you are eligible for even greater rates and rewards.

If you want to enroll in our CAP program, please visit https://www.pnf.com/corporate-advantage-program

What if my company already participates?

If you currently have a Frequent Parker membership and you work for a company that participates in our CAP program, we can convert your Frequent Parker account into the CAP program. Please read below for instructions.

Instructions:

*For verification purposes, please use your work email*

Using your work email address, email [email protected] with the subject “Convert to CAP”,  please provide:

First Name:

Last Name:

Current email address:

Company you work for:

Work Email address:

Will my award days expire?

Yes, award days will expire two years after issuance (exceptions are for Platinum tier members that have an expiration date of three years). However, any unused Award Days with the expire year of 2020 will be extended until December 31, 2021. 

Award Day Calculation

If you believe your accumulation of Award/Bonus Days are incorrect, please use the form below. We may need additional information regarding your past stays.

First and Last Name:

Parking lot location:

Phone Number:

Account Email Address:

Frequent Parker Number (Last six digits):


*The Frequent Parker Program is only available at Park ‘N Fly facilities. Our Network Affiliates does not participate in our program.*

Comment:


Does the Monthly Pass Earn Qualified Stay Days or Award Days?

The purchase and use of the monthly pass has no association of the Frequent Parker Program. If you are a Frequent Parker member and purchase/use this pass, you will not be eligible to earn Qualified Stay Days, Award Days, Tier Status Changes, Free Days, Bonus Days, or apply any tier discounts.

 To learn more about the Monthly Pass, please visit:

https://parkingpass.pnf.com/parkingpasses/monthlypass

 

Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?

If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over, times the hourly rate would exceed the daily rate, you are charged the daily rate.

When should I expect to receive my refund?

Processing refunds will generally take within 3 to 5 business days.

Is my credit card information secure?

With just one click, you can sign in securely to the Park ’N Fly website and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology, and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders or email us at [email protected].

What Park 'N Fly facilities serve the local Ports?

We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.

Fort Lauderdale 

  • To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL).  The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
  • For Airport parking, the Ft. Lauderdale location (FLL) must be selected.

SkyPark Members

Dear SkyPark Members!

As you may be aware, SkyPark San Francisco has recently closed and are currently working with Park 'N Fly SFO to continue services for off airport parking.

As a SkyPark member, you may have questions about your loyalty points. Park 'N Fly is actively working to convert your SkyPark Loyalty member points to our Frequent Parker points system. 

In order for a smooth transition, we ask that you sign up with our Frequent Parker membership with the SAME email address used for your SkyPark membership. 

Please be on the lookout for a follow up email over the next few weeks in regards to the SkyPark Loyalty points conversion.

Thank you for your patience and we look forward to having you as a Loyal Member with Park 'N Fly!