Frequently Asked QuestionsPlease note: Effective immediately our San Diego and New Orleans parking locations are permanently closed. Please email us at [email protected] for additional questions and or how to retrieve your car from the lot.
Due to Coronavirus concerns, response times to phone and email inquires may be longer than usual. We appreciate your patience as we navigate through this unprecedented time together.
As many of you continue to travel for business or leisure we wanted to take this time to assure you that Park ‘N Fly is putting the safety of our customers and employees as a top priority during the recent events of COVID-19.
Park ‘N Fly is in constant contact with authorities at every airport where we provide parking and diligently following their safety recommendations. We have also established a strict company-wide disinfection protocol that has been implemented at each and every one of our facilities. Among the steps we are taking:
- Our drivers and staff are wiping down the handrails and seats on every shuttle between each customer pick-up.
- Shuttle Drivers are using hand sanitizer between customer pick-up.
- Hand Sanitizer is available for customer use on every shuttle.
- Cashiers are using hand sanitizer or washing their hands between every customer transaction.
The Park ‘N Fly Operations Team
New Temporary Hours of Operation by Facility
Atlanta Fly: 24 Hours
Atlanta Plus: 8:00am – 12:00am
Chicago-Midway: 8:00am - 8:00pm
Cleveland: 5:00am – 12:00am
Dallas: 8:00am – 8:00pm
Fort Lauderdale: 4:00am – 10:00pm
Hartford: 6:00am – 12:00am
Houston: 5:00am – 12:00am
Miami: 8:00am – 8:00pm
Minneapolis: 6:00am – 12:00am
Nashville: 5:30am – 12:00am
New Orleans: Permanently Closed
Oakland: 8:00am – 8:00pm
Ontario: 8:00am – 8:00pm
Philadelphia: 8:00am – 8:00pm
San Diego: Permanently Closed
San Francisco: 8:00am – 8:00pm
How do I cancel my reservation?
To Cancel: Please click this link https://www.pnf.com/manage-reservations and enter the confirmation number along with the first and last name used. Click on "Find Reservation"
Cancel link is above the Park 'N Fly Network logo. Please email us at [email protected] if you need assistance.
Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations cannot be cancelled after the scheduled reservation time. Full refund will be issued including the booking fee. Example of Confirmation #: ABCD9
How do I modify my reservation?
If your travel plans have changed or the wrong info was entered for your reservation, please make a new reservation and cancel your original reservation. Full refund will be issued including the booking fee for any cancellation before the start of the reservation time. To cancel please click here and enter your confirmation number along with the first and last name used for your reservation.
If for any reason, if you are not able to cancel using the method above, please use the form submission below:
To modify, please make a new reservation and fill out the form below. Please include the confirmation # of the reservation you want cancelled.
How do I change my password?
***Please note: If password was reset on the app, please check your password reset email from the same device that contains the app***
To reset your password:
1. Click on "Sign In"
2. Click on "Forgot your Password?"
3. Type your login email and click on "Send Temporary Password". Please do not close this box and wait for your email.
4. Enter the 6 digit verification code below and click on "Log In"
5. You will be prompted to create a new password. Please follow the restrictions guideline.
Password should be at least 8 characters long
Contain at least one capital letter
Contain at least one number and one of the following [email protected]!#*+
*If you meet the requirements above but still not able to change your password, please try a different web browser.*
6. Hit "Continue" to log in to your account.
I was charged twice after exiting the parking facility. How do I get a refund?
If you made a reservation and paid again while exiting our facility, please fill out the form below including a clear picture of the receipt.
The reservation is the agreed charge. The second charge will be refunded.
*To guarantee this does not happen again, please print your confirmation voucher and show upon exiting*
Prepaid Multiple Reservations
If you accidentally made multiple reservations, please fill out the form below.
*Please exclude the confirmation # of the reservation you want to keep*
Example of Confirmation #: ABCD9
Frequent Parker Membership App
Our mobile app is available for download on Apple® and Android™ devices. There is no longer a need for physical card.
- Make a parking reservation
- Scan your mobile device at all entrances and exits
- Access information on features and all facility locations
- Enroll in Frequent Parker Program
- Redeem award days
- Apply discounts
- Track status
- Login required after app updates
- Track your pickup Shuttle
Our new app is available nationwide. Download it today!
If you are unable to download the app, please follow the steps below to download your membership card.
1. Under your name (Top Right), please click on "Your Account"
2. Scroll down and click on the link "Download Frequent Parker Card". (Bottom Right)
3. Once downloaded, please save a copy on your mobile device or print and take with you to the lot.
Why do I need my Frequent Parker Membership card?
As a Frequent Parker Program Member, you will be eligible to earn one free award day of parking for every seven paid days and can earn additional benefits based on qualifying tier level! For more info, please click here: https://www.pnf.com/frequent-parker-program
For additional questions, please email us at [email protected]
How do I use my App to enter and exit?
How do I use my Park 'N Fly App?
For drive up (no reservation): Simply login and click on the loyalty icon
On entry: Scan your membership QR code from your app and a virtual ticket will be generated. (No need to push for a paper ticket)
On exit: Scan your membership QR code on any exit kiosks and simply follow directions on the kiosk screen.
On entry: Scan your membership QR code or Reservation Confirmation QR code and a virtual ticket will be generated. (No need to push for a paper ticket)
On exit: Scan your membership QR code or Reservation Confirmation QR code and exit.
For additional questions, please email us at [email protected]
Do all Park ‘N Fly lots participate in the Frequent Parker Program?
How to receive credit for my past stay(s)
If you did not receive credit for a past stay, please fill out the form below.
*Please attach a clear and visible scan or picture of the receipt
Lost or Never Received Confirmation
If you booked a reservation online and received an error message or did not receive the email confirmation, please fill out the form below.
I have made my booking and want to use a coupon when I return from my trip. Is this possible?
Certain coupons and discounts can only be applied during the reservation process.
To re-book with online coupons and discounts: Please make another reservation and contact us at [email protected] for a full refund on the original reservation. Please include the confirmation # of the reservation you wish to refund.
*Please read the disclaimer for exact details for each promotions, discount, and coupons as they are designated for online or drive up only. Peak rates may apply.
How Do I get Preferred Parking?
If you've reached GOLD or PLATINUM status and your local Park 'N Fly facility has Preferred parking, you will need a car window decal. If you need a new or updated decal, please email us at [email protected] or submit the form below.
Costco Coupon Not Redeemed
If you received an error while reserving with Costco vouchers, please use the form below. Please include all Costco coupon codes you were trying to use.
Corporate Advantage Program (CAP)
Good news! If you work for a company that is a part of our Corporate Advantage Program, you are eligible for even greater rates and rewards.
If you want to enroll in our CAP program, please visit https://www.pnf.com/corporate-advantage-program.
What if my company already participates?
If you currently have a Frequent Parker membership and you work for a company that participates in our CAP program, we can convert your Frequent Parker account into the CAP program. Please read below for instructions.
*For verification purposes, please use your work email*
Using your work email address, email [email protected] with the subject “Convert to CAP”, please provide:
Current email address:
Company you work for:
Work Email address:
Will my award days expire?
Award Day Calculation
If you believe your accumulation of Award/Bonus Days are incorrect, please use the form below. We may need additional information regarding your past stays.
Does the Monthly Pass Earn Qualified Stay Days or Award Days?
The purchase and use of the monthly pass has no association of the Frequent Parker Program. If you are a Frequent Parker member and purchase/use this pass, you will not be eligible to earn Qualified Stay Days, Award Days, Tier Status Changes, Free Days, Bonus Days, or apply any tier discounts.
To learn more about the Monthly Pass, please visit:
I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?
Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?
When should I expect to receive my refund?
Is my credit card information secure?
I am disabled. Will you be able to accommodate my needs?
Park ‘N Fly is committed to providing exceptional customer service to all of our guests and we comply with all Federal, State and local ADA guidelines by providing accessible service. To this end, all customers requiring accessible service between our facility and the airport have three options: (1) with 24 hours’ notice from you, Park ‘N Fly will arrange for accessible transportation, at our cost, with our outside contracted service; (2) if it is not possible to provide 24hours’ notice, Park ‘N Fly will obtain an accessible taxi /rideshare vehicle to take you, at our cost, from our facility to the airport within 1 hour of your request; or (3) Park ‘N Fly will provide a valet service where a member of Park ‘N Fly’s staff will drive you in your own vehicle to the airport, park your vehicle at the Park ‘N Fly facility, and then meet you at the airport with your vehicle upon your return. To learn more, please contact your local Park ‘N Fly location and ask to speak with the manager.
I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?
What Park 'N Fly facilities serve the local Ports?
We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.
- To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL). The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
- For Airport parking, the Ft. Lauderdale location (FLL) must be selected.
Dear SkyPark Members!
As you may be aware, SkyPark San Francisco has recently closed and are currently working with Park 'N Fly SFO to continue services for off airport parking.
As a SkyPark member, you may have questions about your loyalty points. Park 'N Fly is actively working to convert your SkyPark Loyalty member points to our Frequent Parker points system.
In order for a smooth transition, we ask that you sign up with our Frequent Parker membership with the SAME email address used for your SkyPark membership.
Please be on the lookout for a follow up email over the next few weeks in regards to the SkyPark Loyalty points conversion.
Thank you for your patience and we look forward to having you as a Loyal Member with Park 'N Fly!
Dear LAX Park ‘N Fly Customers,
As a customer of our LAX Park ‘N Fly location, we wanted to notify you that our Park ‘N Fly LAX location is closed effective immediately due to the LAWA/LAX Airport Rideshare construction project.
We have partnered with WallyPark to accommodate our customers at their Premier Garage location (address below). Please do the following:
- Current Prepaid Reservation Customers – Please Print your Park 'N Fly Voucher. Enter WallyPark by pulling a ticket.Proceed to the same service type that you booked for your reservation (valet or self-park).Upon exit you must present your PRINTED Park 'N Fly Voucher to the WallyPark attendant to exit.
- Non-Reservation Customers – Enter WallyPark by pulling a ticket.Proceed to the service type of your choice.Upon exit see attendant and pay for your parking.
- For Future Reservations- Visit PNF.com and book LAX WallyPark location.
- Returning Back from Your Travels- See Park ‘N Fly Attendant to retrieve your vehicle.
9700 Bellanca Ave
Los Angeles, CA 90045
Open 24/7 with shuttle service. Approximately 1.6 miles from PNF
If you currently are a Frequent Parker Member you will be able to continue to use your award days at any of our other California Park ‘N Fly locations (Ontario, San Diego, San Francisco and Oakland).
We also wanted to take this moment to thank you all for being a loyal Park ‘N Fly customer throughout the 27 years we have been in business in Los Angeles. We hope to be back in Los Angeles at some point in the future so we can serve you again.
If you have any questions, please email us at [email protected]
The Park ‘N Fly Team