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Frequently Asked Questions

(Procedures & services may vary at Park ‘N Fly Network partner locations)

How do I find out details regarding locations and services for specific lots?

Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on  “Locations” and selecting a specific lot.

Can I link my AAA card, AARP Discount or Military Discount to my Frequent Parker Program card so that I can use the EzXit™?

AAA

AAA members are eligible for a discount which may vary depending on their home club.

For drive-up, you must present a valid magnetic stripe card to receive discount which cannot be combined with any other discount. Expired cards are not accepted. If a card is not able to be read, the cashier must have the customer sign the parking ticket and add the AAA number to the ticket. No other discount can be used with the AAA discount.

AAA members can also add their AAA membership number (with the expiration date) to their profile and then receive the discount when you make reservations. You will get an option in the discounts screen to choose AAA or tier or CAP discount if applicable, whichever they prefer.

AARP Members

  • AARP members are now able to receive a 10% discount by entering a valid AARP Membership number in your online account profile. Each time you make a reservation you will be prompted to select the discount for which you are eligible, and would like to apply to that reservation.
  • AARP members may instead receive a 10% discount off of the posted daily drive-up rate when exiting.

Note: In order to apply the AARP discount to a reservation, you must have an account. It cannot be applied to a guest reservation.

Military Discount

Park ‘N Fly offers a 15% discount for members of the Frequent Parker program who are current or former military service members. To receive the discount, Frequent Parkers simply verify their military status when you activate your Frequent Parker card online. After successfully verifying, your military status will be added to your profile, and the discount will be automatically applied each time you make an online reservation.

To receive the military discount, you must get verified first. Please visit pnf.com/frequent-parker-program/

Current or former military service members are also able to show a valid Military ID at the lot when at drive-up to receive the 15% discount.

If I park at an affiliate location, can I receive credit for my stay?

The Frequent Parker Program is only available at Park ‘N Fly lots, not Park ‘N Fly Network affiliates. However, some affiliates may offer their own frequent parker program. Inquire at the local lot. For a map of Park ‘N Fly and affiliate lots, please click here.

Will my award days expire?

Yes, award days will expire two years after issuance (exceptions are for Platinum tier members that have an expiration date of three years).

I work for a company that participates in your Corporate Advantage Program (CAP). How do I get a CAP card if I am already a Frequent Parker Program member?

Email us at park@pnf.com or enter your request on the "Contact Us" page on our website.

How do I change my password?

Login to your account. Click on "Manage Profile." Enter your new password in the "New Password" field. Confirm it in the "Confirm New Password" field. Click the "Update" button.

To get credit for my current stay, I entered my receipt information. I get a message saying that rain checks are not allowed prior to my enrollment date. Can I get credit for this stay?

Yes. You will be awarded days for this stay. You will not lose the credit you have already earned. Email customer service at park@pnf.com or fax 404-264-1115 Attention: Customer Service Department.

I forgot to use my membership card on my last stay. Can I get credit for that stay?

Yes. For any missed qualifying stay days within the last 90 days, login to your online account and enter your receipt information in the Lost Stay Credit section. Your stay will be automatically added to your account.

I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my e-mail. What do I do?

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders or email us at park@pnf.com.

How do I become a Frequent Parker Program member?

Click here to enroll in the Frequent Parker Program. When enrolling online, please allow a couple minutes to receive your electronic member card via email. Please make sure to check your spam folder if you do not receive it.

How do I use my card?

Use your card when you enter and exit the lot to receive credit for your stay. Electronic member cards can only be used via EzXit at select locations. Each paid day will be counted toward earning one free award day of parking for every seven qualifying paid days as well as helping you earn status toward your preferred rewards tier (if a free parking voucher was used for a stay it is not counted as a paid day). You can track your progress and redeem awards in your online account.

I linked my credit card to my account. When I use my credit card to exit the facility, my days are not added to my account. Why?

Since your credit card is linked to your Frequent Parker Program account, please use your Park 'N Fly Frequent Parker Program card to enter and exit the facility. There is no need to present your credit card. You can also enter credit card information when you make a reservation and your Frequent Parker Program account will be "attached" to the reservation so you can use the Frequent Parker Program card as a "Gate Key" to enter and exit through the automated gates, and get points for your stays.

Will I receive a new loyalty card if I earned a different tier status based on 2016?

If you have moved up from member tier to silver tier, based on qualified stay days for 2016, you will receive a physical card in the mail in late February; however, you are able to start using your tier benefits immediately. The physical card you receive (when you reach the silver tier) is the same card to use going forward (for gold and platinum status).

Do all Park ‘N Fly lots participate in the Frequent Parker Program?

All company-owned or operated lots participate in the Frequent Parker Program. Network Affiliates are independent businesses and do not participate in the Park ‘N Fly program, but may have their own independent programs. Please inquire at the lot.

What if I have a profile setup, but I do not have a loyalty card on file?

You will need to login to your profile and click "add magnetic card."

How do I order a replacement card if mine is lost or stolen?

You can request a replacement card within your online account or you can contact our Customer Service Department at park@pnf.com, and we will issue you a new card. Your lost or stolen card will be deactivated.

I have gotten a replacement Frequent Parker Program card. Will all of my information be added to the new account?

Yes, all of your account information, including paid days and credit card information will be tied to your new card and your previous card will be deactivated.

Can I have two Frequent Parker Program cards issued to me?

At this time, only one card can be issued per account (email address).

When will I receive my award days earned in 2016?

Award days earned in 2016 will be placed in your online account. From within your account, you will be able to redeem award days online or print your award day voucher to redeem at lot. Your 2017 tier status is determined by the number of qualified days stayed in 2016 based off the 2016 Frequent Parker Program tier requirements. Click here to view those requirements.

Do your Atlanta locations provide transportation to the International Terminal?

Park 'N Fly Plus shuttles do transport to the International Terminal at Hartsfield-Jackson. Park 'N Fly Atlanta is unable to offer that service. Please inform the greeter or driver when you arrive at the Park 'N Fly Plus lot that you will are traveling to the International Terminal. Please allow additional time (30 minutes) due to the distance to this terminal. We drop-off at the top level of the terminal. You will be given a card with a number to call after receiving your luggage when you return. Inform the operator that you need to be picked up at the International Terminal, and then wait at Hotel/Shared Ride Shuttles Green 4.

Canadian Reservations

  • Park ‘N Fly is not associated with the company operating as Park ‘N Fly in Canada
  • For reservations in Canada, please contact the www.Parknfly.ca website
  • How do I contact the local Park 'N Fly lot?

    Click here for a local contact list of our Park ‘N Fly facilities: Location Phone List

    I am disabled. Will you be able to accommodate my needs?

    As a benefit to our disabled customers who need accommodation, we provide Free Valet Parking which takes you to the terminal in your vehicle and, upon return, picking you up in it. You should let the local staff know that you need this service when you arrive. You will need to phone ahead when you return so we can send an employee to pick you up in your vehicle. There is no additional charge for this service.

    In San Diego, due to local regulations, we have instead contracted a third party to pick you up at the lot and from the terminal. You should let the local staff know that you need this service when you arrive and phone ahead to the number you have received when you return so the provider can pick you up, and return you to your vehicle.

     

    Local Issues

    Minneapolis

    • Shuttle service is provided to both terminals in MSP, Saint Paul International Terminal and Humphrey Terminal.
    • Customers must inform the shuttle bus driver that they need to be dropped off at the Humphrey Terminal 

    Atlanta

    There are 2 Park 'N Fly (PNF) locations in Atlanta –Park 'N Fly & Park 'N Fly Plus

    • The locations are in different areas in the city; therefore, the rate reflects upon how far they are away from the airport 
    • Park ‘N Fly is 1.5 miles away
    • Park 'N Fly Plus is 3 miles away
    • The 2 PNF locations offer the same basic shuttle service; however, Park ‘N Fly Plus offers additional services, including Delta check-in, Valet Parking, Car Wash, and Pet Boarding with Pet Paradise at an additional cost, as detailed on our website
    • The 2 PNF locations use different names to help the customer distinguish at which location they park 

    How do I find out details regarding locations and services for specific lots?

    Contact information, addresses, maps, directions, and details on specific services available at individual lots are available on our website home page by clicking on  “Locations” and selecting a specific lot.

    What Park 'N Fly facilities serve the local Ports?

    We provide service to the cruise terminals in Fort Lauderdale and San Diego. Currently, we do not serve the Port in any other locations.

    Fort Lauderdale 

    • To obtain shuttle service to the cruise terminal, your parking must be made for the Port Everglades location (FTL).  The location is the same; shuttle service is provided to and from the Port departing every thirty minutes.
    • For Airport parking, the Ft. Lauderdale location (FLL) must be selected.

    San Diego

    • All San Diego locations do offer shuttle service to the Port for the cruise lines and the Amtrak station 

    I have an oversized vehicle, RV, or trailer, larger than a full-sized van or truck. Can I park it at your lot?

    This depends on local capacity. Please contact your local lot for details.

    In general:

    • Park 'N Fly gladly accepts oversized cars, RVs, and trucks, etc.
    • Customers will be charged for each space that the vehicle occupies.
    • Customers can reserve one space online or over the phone, and pay for additional spaces at time of exiting the facility.
    • Some lots do have available long-term RV and boat storage rates.
    • It is best to contact the local lot to verify space availability and policy at a specific time.

     Local Lot information is available on our website (www.pnf.com) at: Lot Contact Information

    Is my credit card information secure?

    With just one click, you can sign in securely to the Park ’N Fly website and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology, and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

    You can charge my account instantly. Why should it take longer to credit my account?

    This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is true of all credit card refunds (Not just Park 'N Fly).

    I was charged twice after exiting the parking facility. How do I get a refund?

    This occasionally happens when a customer exits with a credit card when they also had a pre-paid reservation. To arrange a refund, please contact our customer service department as park@pnf.com.

    Do I need to contact Park ’N Fly or the facility at which I will be parking to confirm my booking?

    No, your booking is confirmed with Park ’N Fly and the facility at the time of purchase. You will receive a confirmation email.

    I have made my booking and want to use a coupon when I return from my trip. Is this possible?

    NEED TO UPDATE THIS ANSWER No, the rate you have secured when making your booking does not allow you to use a coupon. Coupons & discounts can only be used when you drive-up without a reservation.

    I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?

    If you have an overstay on a reservation that has already been paid, you will be asked to pay the additional amount at time of check-out by inserting a valid credit card into the kiosk or pay with a cashier.

    Why can't I see the facility that I am looking for? It was there last week.

    Each parking facility has a limited number of reserved parking spaces. When these are sold out, it is removed from the available choices for reservations.

    For how many days can I make my booking?

    You can make a booking up to 99 days at a time. If your stay is extended beyond 99 days, you may make multiple reservations to cover your stay, or you can pay for any additional days when you exit the facility. As indicated below, if you will be parking over thirty days, please notify the lot staff when you arrive.

    I have lost my confirmation. How do I get a copy?

    You do not need your confirmation voucher to park unless you redeemed free days with your reservation. However, if you want another copy of your confirmation, you can check your email for the confirmation you were sent when you completed your booking and print it out. Another option is to email us at park@pnf.com and one of our representatives will be happy to find your booking and send it to you.

    Is there a maximum number of days I can stay?

    No, however if you expect to stay more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot employees may be towed at the owner's expense.

    How do I modify or cancel my booking?

    You can modify or cancel up to a minute before the start time of your reservation. Your confirmation is located on both your confirmation voucher page and your email confirmation. To modify a reservation, please email us at park@pnf.com. Cancellations can be made on our website prior to the start of your reservation. All cancellations may be subject to a fee of $3.95, plus taxes where applicable. Reservations cannot be modified or cancelled after the scheduled reservation time.

    I don’t want to use my credit card over the internet. How can I book my parking?

    You can email us at park@pnf.com with your best contact number and one of our representatives will be happy to complete your booking.

    I don’t have an email address. Can I still make a booking?

    Yes, you can email us at park@pnf.com and one of our representatives will be happy to complete your booking. Our representatives can fax or send your confirmation via USPS. Also, free email addresses can be obtained from Yahoo! at http://mail.yahoo.com or Google at https://accounts.google.com.

    Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?

    If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over, times the hourly rate would exceed the daily rate, you are charged the daily rate.

    Can I pay with cash or a check when booking my airport parking?

    All major credit cards are accepted when booking online. We cannot accept cash or a check.

    When will I receive my confirmation?

    You will receive your confirmation in two ways: At the end of the booking process a confirmation screen will display showing your booking details that you may print. You will also receive an email confirmation within 24 hours.

    When should I expect to receive my refund?

    If you provide your parking details to the customer service representative at park@pnf.com, it will usually take seven business days depending on the processing time of your credit card provider.

    I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?

    No refund will be issued for unused days. You can modify or cancel your reservation up to a minute before the start time of your reservation. You will need to provide your first and last name exactly as entered on your booking and your reservation confirmation number from your confirmation email. To modify a reservation, please email us at park@pnf.com. All cancellations may be subject to a fee of $3.95, plus taxes where applicable. Reservations cannot be modified or cancelled after the scheduled reservation time.

    Do I need to bring a copy of my Reservation voucher?

    The only time you need to bring a copy of your voucher is if you have made a reservation by redeeming Free Days from the Frequent Parker Program or through a third party, such as Expedia or iSeats. Otherwise you do not need to bring your reservation voucher. If you have a Frequent Parker Program card account number attached to your reservation or a credit card number linked to your Frequent Parker Program card, you will then be able to enter and exit through the automatic columns by inserting your Frequent Parker Program card. If you have made a reservation and do not have a Frequent Parker Program account, you will put a ticket from the entry column when you enter and then exit through the cashier booth. The cashier will be able to find your reservation using your name.

    I am unable to print my confirmation. What do I do?

    You do not need your confirmation voucher to park unless you redeemed free days with your reservation. However, if you want another copy of your confirmation, you can check your email for the confirmation you were sent when you completed your booking. Another option is to email us at park@pnf.com and one of our representatives will be happy to send it by fax, email, or U.S. mail.

    When is my credit card billed for my booking?

    Your credit card is charged in full at the time you make your reservation.

    Why do I have to provide my email address?

    Your confirmation will be sent to the email address provided. However, if you do not want to enter your email address you can email us at park@pnf.com and one of our representatives will be happy to complete your booking. They can fax or mail your confirmation.

    How do I contact my local Park ‘N Fly lot?

    Click here for a local contact list for our Park ‘N Fly owned or operated facilities Location Phone List. Click on “Locations” on the home page of our website and select a specific lot.

    Once I made a reservation, how do I enter and exit the lot?

    The easiest way to enter and exit, if you have a Frequent Parker Program card, is to attach the account number to your reservation. You will then be able to enter and exit through the automatic columns by entering your Frequent Parker Program Card. You can also do that if you have a credit card "linked" to your Frequent Parker Program account

     If you have made a reservation and do not have a Frequent Parker Program account, you will pull a ticket from the entry column when you enter and then exit through the cashier booth, giving the cashier your name so they can find your reservation in our system.

     If you do not have a Frequent Parker Program card and no reservation, you can pull a ticket to enter. When you exit, insert the ticket into the automatic gate column and then insert a credit card for payment when prompted.

     Please note that if you have redeemed free days for your stay, you'll need to take a ticket to enter and see the cashier to present your redemption voucher when you exit.